We will be pleased to answer any questions you may have on our products and services. To facilitate things for you, we have assembled the most Frequently Asked Questions and answers in the list below. If the FAQ you are looking for cannot be found, we will gladly help you here.
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| Accessories | Bluetooth | General S750i | MP3 | ||||
| Modem | SD card | Synchronisation | |||||
I want to use my SD card in my S750i as an external
PC hard drive. How can I do that?
What number can I call if I have a problem with my
S750i?
When the S750i is in standby, I can hardly see the
date and time on the screen.
Is this correct?
How can I search names in my address book?
I want to lock the keypad. How do I do that?
How can I SIM-unlock my mobile phone?
What is the torch function?
What is the SAR value?
Does my S750i have a flight mode?
What format of files does the S750i support when
transferring files
to and from the phone?
What is the maximum size of e-mails or attachments
I can receive with the S750i?
Is there a quick way to change the profiles of my
S750i?
To download software from the website I need to have
a certain product code.
Where can I find this product code?
Is there going to be any Mac support?
I want to buy the S750i of SANYO. Where can I buy
the 3G handset?
How much does the S750i cost?
When I write an SMS with accentuated characters,
the maximum size of an SMS seems to be lower than 160 characters.
Why does a long SMS provoke several acknowledgements?
How do I know when a message is divided into several
SMS?
I want to use my SD card in my S750i as an external PC hard
drive.
How can I do that?
You can use your S750i as a media storage device by connecting it to
a PC (Windows 2000, ME, XP only) via a USB cable and inserting an SD
card in your S750i. Both USB cable and SD card is part of the purchased
SANYO S750i package. For detailed instructions to set up this storage
mode, please download the "USB Storage Mode Operating Guide".
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What number can I call if I have a problem with my S750i?
As an Orange Customer, please call the Orange Hotline by dialling 150
from your Orange mobile phone or 07973 100 150 (charges may apply).
The Sanyo Hotline you can reach by dialling 00800 72 69 67 00 (charges
may apply).
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When the S750i is in standby, I can hardly see the date and time on
the screen. Is this correct?
Yes, this is correct. In order to save the maximum of the battery power,
the screen backlight is shut down. By pressing any key you can turn
the back light on again. You can adjust the duration of the backlight
from 5 to 99 secs (Menu > Settings > Display).
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How can I search names in my address book?
To search names in your address book you either click "Menu >
Adressbook > Search contact > Name search" or from the standby
menu you press directly the key with the corresponding letter for about
2 sec., e.g. for letter "G", press "4" for two seconds.
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I want to lock the keypad. How do I do that?
To lock the keypad, slide down the phone into the ""close""
position and press the right softkey ""menu"" for
about 2 secs. The keypad is locked. If you now slide open your phone,
then the keypad is automatically unlocked - when you close it again,
the keys are also locked again.
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How can I SIM-unlock my mobile phone?
To SIM-unlock your mobile phone, you need to contact your provider
(e.g. Orange). Only the provider is able to give you the SIM-unlock
code. Sanyo is not in the possession of the specific SIM-unlock codes.
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What is the torch function?
You can use your S750i as a torch. Slide open the phone and press and
hold the video call key for 2 sec. Now the photo flash light on the
back of the S750i serves as a torch. Release the video call key and
the torch turns off. Please note that the torch function consumes a
lot of battery.
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What is the SAR value?
The SAR value for the S750i is 0.840W/kg.
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Does my S750i have a flight mode?
Yes, the S750i has a flight mode. Turning on the flight mode, cuts the
transmission and receiving antenna signal of the S750i. It can no longer
be used to make phone calls, but all stand alone functions of the phone,
like address book are accessable. Turn on the flight mode from Menu
> Setting > Phone setting > Flight mode setting > ON.
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What format of files does the S750i support when transferring files
to and from the phone?
Any kind of file format is transferable via any connection method (USB,
Bluetooth, IrDA). However, saving into 'Picture' folder, 'Video list'
folder or 'Melody & Ringtones' folder is limited to the formats
mentioned following:
video:.3gp ,mp4
picture:.jpg ,.jpe ,.jpeg ,.gif ,.png ,.bmp ,.wbmp
melody and ringtones: 3gp, mp4, mp3, mid, midi, amr
Otherwise, saving into the handset memory can only be done with Bluetooth
or IrDA and not with a USB cable (with USB cable can only be saved to
SD card.)
All the other format files will automatically be saved under 'Documents'
folder.
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What is the maximum size of e-mails or attachments I can receive with
the S750i?
When sending a message from your S750i you can send an MMS or e-mail
of up to a maximum size of 300kb. This size includes the attachments
as well as the message body / text. That means that message + attachments
must not be larger than 300 kb.
"In case of receiving a message this may be different, since an
e-mail or MMS is sent from a different handset or PC - then the maximum
file size depends on device of the sending person. For example, when
sending an e-mail from another handset (non-SANYO) the message itself
could be 300kb, but there may be a hidden application code that makes
the transfer size large than 300kb.
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Is there a quick way to change the profiles of my S750i?
You can change the profiles either by going to "menu > settings
> profiles" or by accessing directly the profiles by pressing
the "back/clear key" from the standby menu and then choose
the profile you wish.
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To download software from the website I need to have a certain product
code. Where can I find this product code?
The software you want to download requires a product code. You can find
this product code (13 digit alphanumeric code) printed on the CD-Rom
itself or printed on the paper inlay of the CD-Rom. The CD-Rom is part
of the purchased SANYO S750i package.
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Is there going to be any Mac support?
The S750i does not support Mac for synchronisation. We do not have any
further plan to support this. The S750i supports file transfer from
and to Mac via IrDA or Bluetooth, however depending on the applications
of your computer.
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I want to buy the S750i of SANYO. Where can I buy the 3G handset?
You can buy the handset in selected Orange Shops. To find the nearest
Shop in your town, please click here.
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How much does the S750i cost?
The exact price of the S750i depends on the kind of contract you will
conclude when purchasing the phone. Please contact an Orange Shop to
find out more about the contracts and pricing of the S750i.
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When I write an SMS with accentuated characters, the maximum size of
an SMS seems to be lower than 160 characters.
One SMS can normally contain up to 160 one-byte characters (letters
like a, b, c, etc). However, if a message contains two-byte characters
such as à, ç, ê, ä, ü, etc, only up to
70 characters are accepted in one SMS. Therefore, if your text is longer
than that, your message will be divided into several SMS.
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Why does a long SMS provoke several acknowledgements?
When sending a long message, the message will be divided into several
SMS, which contain up to 160 characters each, if the original message
has only one-byte characters (letters like a, b, c, etc). For a message
which contains two-byte characters such as à, ç, ê,
ä, ü, etc., it will be divided in several SMS which contain
up to 70 characters.
In both cases, there will be more than one receipt notice, depending
on how many SMS the message was divided in.
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How do I know when a message is divided into several SMS?
When you have finished writing your message, the number of divided SMS
is shown at the top-right of the screen, for example “SMS(2)”.
In this case your message will be divided and sent in two SMS.
Furthermore, when drafting a message the number of characters is shown
at bottom-right of the screen.
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